Enhancing Care and Quality of Life with Activity and Communication Passports at Pathway House

When it comes to supporting individuals in our services, personalised care is of the utmost importance. Meeting the unique needs and preferences of each individual is our central goal. At Pathway House, an Accomplish service dedicated to supporting individuals with learning disabilities, this goal became a reality with the creation of unique ‘Activity and Communication Passports.’

These passports, in addition to the existing support plans, have revolutionised the way support is delivered, making it more tailored and efficient, ultimately improving the quality of care and life for the individuals we support.

The concept for these passports originated from a staff member at Pathway House who recognised the need for a more personalised approach to care. With a diverse group of individuals from various cultural backgrounds, each person we support at Pathway House has their own distinct likes, dislikes, and communication styles. To bridge this gap and ensure that the care provided meets the unique needs of each individual, the idea of Activity and Communication Passports was born.

The Activity and Communication Passports take the form of personalised books. Each staff member contributes valuable insights on how they support each person in the service. These insights encompass a variety of aspects, including specific phrases used by the individuals and their meanings, preferred places to visit, preferred and disliked sounds, and communication methods. The objective is to provide a comprehensive resource for all staff members, both new and existing, to ensure that their support is highly personalised and efficient.

The Activity and Communication Passports have made a significant impact on the quality of care at Pathway House. According to Kate Houseago, the Service Manager at Pathway House, “I am so proud of my staff team for all their hard work on these Activity and Communication Passports. In addition to having a support plan for each person, these passports provide another layer of education on each individual’s needs and requirements.

“Everything we’ve learned about the people we support is documented in these passports. The individuals we support adore them and appreciate having a book all about them!”

With these passports in place, staff members are not only more knowledgeable but also more confident in taking the people we support out into the community. This newfound confidence has translated into enriching experiences for the individuals, fostering their independence and engagement with the outside world.

Kate further emphasises the effect of these passports, stating, “We believe that the individuals we support have become happier as a result of these passports because they have had great experiences with staff members when out and about. Everyone has gotten to know each individual really well through these passports, and it has improved the quality of support and the quality of life for the individuals we support.”

In conclusion, the Activity and Communication Passports at Pathway House are a testament to the power of innovation and collaboration in the field of disability support. These passports, designed to complement existing support plans, have significantly improved the quality of care and life for the people supported at Pathway House. As we celebrate this innovative approach, we must recognise the dedication and teamwork of the staff. It’s a heart-warming reminder that personalisation and inclusion can lead to transformative change in the delivery of care for the individuals we support.

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