Chepstow House

About Us

Welcome to Chepstow House, a residential service nestled in Ross-on-Wye, dedicated to providing support for individuals with Learning Disabilities, Mental Health Needs, Physical Needs, and Sensory Impairments. The service accommodates up to 13 adults, offering tailored support pathways crafted to meet each person’s unique needs. At Chepstow House, we prioritise recognising and nurturing the strengths, interests, and dreams of every individual under our care.

Our Approach 

At Chepstow House, we embrace a person-centred approach, placing each individual’s needs and preferences at the forefront of our care. Our goal is to facilitate positive outcomes for all the people we support, empowering them to thrive and achieve their personal goals. Through key-working sessions, the
people we support receive tailored support and guidance to address their unique challenges and aspirations.

We are committed to promoting positive behaviour through our Positive Behavioural Support framework, ensuring a supportive environment for all. With dedicated 1-to1 support, the people we support receive personalised attention and assistance tailored to their specific needs. Our ethos revolves around helping each individual become the best version of themselves, fostering a culture of growth, empowerment, and fulfilment at Chepstow House


Chepstow House offers a spacious and inclusive living environment, featuring 13 bedrooms, two of which are ensuite for added comfort and convenience. Wheelchair-accessible rooms are available on the ground floor, ensuring accessibility for the people we support. For those without ensuite facilities, communal bathrooms are conveniently located to meet their needs.

Our communal living spaces include a front-facing lounge and a larger communal lounge, providing ample room for socialising and relaxation. Additionally, a quieter lounge upstairs offers a peaceful retreat for leisure activities.


Chepstow House is located in the charming market town of Ross-on-Wye in the county of Herefordshire. The town centre is conveniently just a 4-minute walk away, providing easy access to local amenities and services.

For those seeking to explore nearby cities, Hereford and Gloucester are both approximately a 35-minute car journey from Ross-on-Wye. While Ross-on-Wye itself does not have a train station, the people we support can access various bus services to Hereford and Gloucester which takes about an hour each way and to Ledbury, a 40-minute journey away.

The people we support have access to a range of healthcare services within Rosson-Wye, including doctors’ surgeries, a dentist, and a community hospital for minor appointments. Opticians, supermarkets, and other amenities are also conveniently located within the town.

For leisure activities, the people we support can enjoy a trip to the cinema in Gloucester or Hereford, or visit the Halo swimming pool and gym situated in Ross-on-Wye. Bowling facilities are available in Gloucester or Hereford, while shopping centres can be found in both cities, including Gloucester Quays or Labels in Ross-on-Wye itself. Ross-on-Wye also offers a variety of charming pubs, restaurants, and scenic walks, providing ample opportunities for relaxation and enjoyment.

Ethos and Values 

Accomplish’s Chepstow House service is part of the Keys Group, a family of care and support providers, including Accomplish, Keys, and Peak, who share a common goal of delivering the best outcomes for those who choose our care.

At Chepstow House we embody the EPIC values of Excellence, Passion, Integrity, and Caring.

Our commitment to excellence drives us to achieve the highest standards of learning, development, and performance in all that we do.

Our passion for delivering the best outcomes for those in our care is evident in our ambitious and committed approach to care and support.

Our integrity and transparency in our work is reflected in our honest and transparent communication and sharing of results and learnings.

Our caring approach is centred on showing compassion and empathy, placing those in our care at the centre of all that we do, and always putting the people we support at the heart of all our actions.



Summary and contact details

  • Support Type: Mental Health Needs, Learning Disabilities, Physical Needs and Sensory Impairments
  • Capacity: 13 Adults
  • Gender: Mixed Gender
  • Location: Old Maids Walk, Ross On Wye, Herefordshire, HR9 5HB
  • General enquiries: 01989 566027
  • Email:

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