The Haven

We provide positive, flexible, and encouraging support for everyone. Our person-centred approach enables people to achieve their goals and aspirations. Staff work with each individual to create a person-centred plan that reflects how they want to live now and in the future. Using a range of communication tools, we ensure everyone is actively involved in developing their plan.

For some, we use the Recovery Star Model, an outcomes-based tool recognised by the Department of Health. This helps us support recovery by measuring progress in areas such as managing mental health, enhancing living skills, building social networks, and increasing self-esteem to maximise independence.

Our staff are also trained in the Active Support Model, which promotes involvement in every aspect of life through planned interventions and mentoring. This outcomes-focused tool helps us monitor progress toward maximised participation.

Our experienced staff are supported by specialist advisors including an Autism Advisor, Clinical Support Team, Acquired Brain Injury Advisor, and Behavioural Advisors. They work collaboratively with staff to develop and review support plans and introduce proactive strategies. They assist during times of extreme challenge or crisis. Additional consultancy support from Psychiatry, Psychology, Occupational Therapy, and Speech and Language Therapy (SALT) is available as required.

The Haven is located off the main road in the centre of Haverfordwest and is split into three accommodation areas:

• Milford Haven
  A residential service for 6 people with Mental Health needs. It includes a communal lounge, dining room, therapy room, office, a ground floor studio flat and a first-floor studio flat (both with en-suite and kitchen). There are also 4 single bedrooms, three on the first floor and one on the ground floor, all with en-suite bathrooms.

• Broad Haven
  Supports 6 people with Learning Disabilities, all on one level. Facilities include a communal lounge, quiet room, kitchen, dining room, laundry room, and office. There are 3 studio rooms with kitchens and en-suite wet rooms, plus 3 separate bedrooms with en-suite wet rooms and access to a communal bathroom with a bath.

• Little Haven
  Two en-suite apartments with kitchens designed for people ready to live more independently.

The Haven provides day-to-day outcome-focused care and support to help people achieve their dreams and live the lives they choose. Nursing care is not provided, and we are unable to accept referrals for individuals with a history of self-harm involving ligatures.

We support:

• Social and recreational needs

• Vocational retraining

• Personal budget and finance management

• Travel training

• Skills development and re-enablement

• Personal and health care needs

• Respite and outreach support

• Building links with friends, family, and the community

• Household tasks

• Access to independent advocacy

"I’m always very busy doing lots of different activities like boxing and football. I have a great relationship with the staff, and what’s great is that there is someone suited to help me with each of the different activities I do.”