Accomplish group ltd - Annual Return 2025/2026

Provider summary: Accomplish group ltd
The provider was registered on:	25/07/2018
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements: Accomplish group ltd
Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.	A training analysis was completed for the home, all training was pre booked using the ELFY website.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.	When required interviews would be held to recruit staff for the home. Suitable candidates would have to go through compliance to enable them to start working in the home. Excellent mentorship and support is essential to retain staff in the home, including staff in the everyday running of the home is also essential to give them inclusion.

Regulated services delivered by this provider: Accomplish group ltd
Service name	Service type	Type of care
Summerhill	Care Home Service	Adults Without Nursing
The Jays	Care Home Service	Adults Without Nursing
Ty Maes Rhos	Care Home Service	Adults Without Nursing
The Haven	Care Home Service	Adults Without Nursing
Brynawel	Care Home Service	Adults Without Nursing
Bay View Lodge	Care Home Service	Adults Without Nursing
Bakelyn Lodge	Care Home Service	Adults Without Nursing
Cae Eithin	Care Home Service	Adults Without Nursing
College Fields	Care Home Service	Adults Without Nursing
Dyfan Court	Care Home Service	Adults Without Nursing
Ffordd Newydd	Care Home Service	Adults Without Nursing
Gelli Ceirios	Care Home Service	Adults Without Nursing
Grove View	Care Home Service	Adults Without Nursing
Kington House	Care Home Service	Adults Without Nursing
Landsdowne Gardens	Care Home Service	Adults Without Nursing
Llys Afon	Care Home Service	Adults Without Nursing
Howells Road	Care Home Service	Adults Without Nursing
Mond Court Apartments	Care Home Service	Adults Without Nursing
Park Avenue	Care Home Service	Adults Without Nursing
Pen Bryn	Care Home Service	Adults Without Nursing
Princes Court	Care Home Service	Adults Without Nursing
Taith Cartref	Care Home Service	Adults Without Nursing
The Paddocks	Care Home Service	Adults Without Nursing
Thompson Court	Care Home Service	Adults Without Nursing
Treeside	Care Home Service	Adults Without Nursing
Ty Arfryn	Care Home Service	Adults Without Nursing
Ty Bradwen	Care Home Service	Adults Without Nursing
Ty Gobaith	Care Home Service	Adults Without Nursing
Ty Llewellyn	Care Home Service	Adults Without Nursing
Bryn Irfon	Care Home Service	Adults Without Nursing
Cae Deri	Care Home Service	Adults Without Nursing
Cedar House	Care Home Service	Adults Without Nursing
Cildewi	Care Home Service	Adults Without Nursing
Glan y Felin	Care Home Service	Adults Without Nursing
Gwynfryn	Care Home Service	Adults Without Nursing
Hazeldene	Care Home Service	Adults Without Nursing
Isfryn	Care Home Service	Adults Without Nursing
Oakhill	Care Home Service	Adults Without Nursing
Rose Cottage	Care Home Service	Adults Without Nursing
Rosewood	Care Home Service	Adults Without Nursing
The Willows	Care Home Service	Adults Without Nursing
Trevelyan	Care Home Service	Adults Without Nursing
Ty Camlas	Care Home Service	Adults Without Nursing
Accomplish Supported Living - Swansea.	Domiciliary Support Service	None

Service: College Fields

Service summary

College Fields: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	23/07/2018
Maximum number of places	7
Service Conditions	The responsible individual for this service is Rebecca Mary Harding A maximum of 7 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at College Fields, 413 WESTERN AVENUE, CARDIFF CF5 2BD.
How many people in total did the service provide care and support to during the last financial year?	6

Service management

College Fields: Service management
Responsible Individual(s)	Rebecca Harding
Manager(s)	Julie Young

Service contact details

College Fields: Service contact details
Service Telephone Number	02920569624
Service Contact Email Address	manager.collegefields@accomplish-group.co.uk

Languages used at the service

College Fields: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Writing (Paper / Whiteboards)

Service facilities and accommodation

Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 6
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 6
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
TV point
Wildlife / domesticated animals

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

College Fields: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2264.71
The maximum weekly fee payable during the last financial year?	£3221.47

Complaints processed by the service

College Fields: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

College Fields: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	5

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Care Worker	11	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Care Worker	10	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Care Worker	1	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Care Worker	3	8

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Care Worker	11	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Care Worker	08.30am-09pm x 1, 08.30am - 11pm sleep night x 1, 10am - 5pm x 1

Service: Cae Eithin

Service summary

Cae Eithin : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	01/08/2018
Maximum number of places	3
Service Conditions	The responsible individual for this service is Cerys Lyn Jones A maximum of 3 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Cae Eithin, 23 CAE EITHIN, LLANGYFELACH, SWANSEA SA6 6EZ.
How many people in total did the service provide care and support to during the last financial year?	3

Service management

Cae Eithin : Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Michelle Miller

Service contact details

Cae Eithin : Service contact details
Service Telephone Number	01792 794602
Service Contact Email Address	manager.caeeithin@accomplish-group.co.uk

Languages used at the service

Cae Eithin : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 3
On‑site parking
Quiet areas
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Cae Eithin : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£3000
The maximum weekly fee payable during the last financial year?	£3000

Complaints processed by the service

Cae Eithin : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Cae Eithin : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	11

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Care Worker	9	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Care Worker	8	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Care Worker	1	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Care Worker	7	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Care Worker	9	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Care Worker	1 x 8.30am to 9pm. 1 x 10 Hours and one 11am to 4pm

Service: Bakelyn Lodge

Service summary

Bakelyn Lodge: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	26/07/2018
Maximum number of places	4
Service Conditions	The responsible individual for this service is Cerys Lyn Jones A maximum of 4 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Bakelyn Lodge, 86 MARTIN STREET, MORRISTON, SWANSEA SA6 7BL.
How many people in total did the service provide care and support to during the last financial year?	4

Service management

Bakelyn Lodge: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Michelle Miller

Service contact details

Bakelyn Lodge: Service contact details
Service Telephone Number	01792413076
Service Contact Email Address	manager.blakelynlodge@accomplish-group.co.uk

Languages used at the service

Bakelyn Lodge: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 1
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 2
Number of dining rooms: 2
Number of shared bedrooms: 0
Number of single bedrooms: 0
On‑site parking
Quiet areas
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Bakelyn Lodge: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£3000
The maximum weekly fee payable during the last financial year?	£3000

Complaints processed by the service

Bakelyn Lodge: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Bakelyn Lodge: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	5

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	6	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	6	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	0	1
Deputy Manager	0	1
Senior Care Worker	1	0
Care Worker	4	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	4	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	2	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	1 x 8am to 8.30pm , 1 x 8.30am to 5.30pm , 1 x wake night
Care Worker	1 x 8am to 8.30pm , 1 x 8.30am to 5.30pm , 1 x wake night

Service: The Haven

Service summary

The Haven: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	14/04/2020
Maximum number of places	14
Service Conditions	A maximum of 14 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Haven View 31 Haven Road, Haverfordwest, SA61 1DU The responsible individual for this service is Harry David Owen
How many people in total did the service provide care and support to during the last financial year?	15

Service management

The Haven: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Mandy Worgan

Service contact details

The Haven: Service contact details
Service Telephone Number	01437 808580
Service Contact Email Address	manager.thehaven@accomplish-group.co.uk

Languages used at the service

The Haven: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 1
Number of bedrooms with en‑suite facilities: 14
Number of communal lounges: 3
Number of dining rooms: 2
Number of shared bedrooms: 0
Number of single bedrooms: 14
On‑site parking
Outdoor play area
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Quiet areas
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their support plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss any thing they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

The Haven: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2278.30
The maximum weekly fee payable during the last financial year?	£7214.67

Complaints processed by the service

The Haven: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

The Haven: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	46

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	5	0
Care Worker	38	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	Working towards all staff completing
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	Working towards all staff completing	Working towards all staff completing
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	Working towards all staff completing
Care Worker	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	2	0	0
Senior Care Worker	5	0	0
Care Worker	38	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	5	0
Care Worker	38	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	0	0
Care Worker	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Average 2 Seniors per shift. 6hrs or 11.5 hrs
Care Worker	Average 11 staff per shift of 11.5hrs

Service: Brynawel

Service summary

Brynawel: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	11/10/2023
Maximum number of places	7
Service Conditions	Accomplish group ltd is registered to provide a Care Home Service at Brynawel 13 Cradoc Road, Brecon, LD3 9LH The responsible individual for this service is Samuel James Wilkins A maximum of 7 individuals can be accommodated at this service.
How many people in total did the service provide care and support to during the last financial year?	8

Service management

Brynawel: Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Bethan Morgan

Service contact details

Brynawel: Service contact details
Service Telephone Number	01874 624729
Service Contact Email Address	bethan.morgan@accomplish-group.co.uk

Languages used at the service

Brynawel: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 2
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point
Wheelchair access

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Brynawel: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2663.75
The maximum weekly fee payable during the last financial year?	£3301.60

Complaints processed by the service

Brynawel: Complaints processed by the service
Total number of formal complaints made during the last financial year	1
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	1

Staff working at the service

Staff summary

Brynawel: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	13.09

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	7	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	7	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	1
Deputy Manager	0	1
Senior Care Worker	1	1
Care Worker	1	6

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30am-9pm 9pm-8.30am
Care Worker	8.30am-9pm 9pm-8.30am

Service: The Jays

Service summary

The Jays: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	19/09/2025
Maximum number of places	7
Service Conditions	A maximum of 7 individuals can be accommodated at this service. Accomplish group ltd is registered to provide a Care Home Service at The Jays 8a, The Grove, Merthyr Tydfil, CF47 8YR The responsible individual for this service is Samuel James Wilkins
How many people in total did the service provide care and support to during the last financial year?	4

Service management

The Jays: Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Jessica Marchant

Service contact details

The Jays: Service contact details
Service Telephone Number	01685 490231
Service Contact Email Address	manager.thejays@accomplish-group.co.uk

Languages used at the service

The Jays: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Quiet areas
Residents’ kitchenette / communal kitchen
TV point
Wheelchair access

Engagement with people using the service

Tenant meetings Keyworker meetings Goal planning sessions Feedback forms

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

The Jays: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2520.62
The maximum weekly fee payable during the last financial year?	£3386.25

Complaints processed by the service

The Jays: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

The Jays: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	11.14

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	9	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	9	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	8	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	1
Care Worker	4	5

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift 9am - 9pm 1 staff member
Care Worker	Day shift 9am-9pm 3 staff members Night shift 9pm-9am 2 staff members

Service: Ty Maes Rhos

Service summary

Ty Maes Rhos: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	13/01/2026
Maximum number of places	9
Service Conditions	A maximum of 9 individuals can be accommodated at this service. Accomplish group ltd is registered to provide a Care Home Service at Ty Maes Rhos Ty Maes Rhos A Heathfield, 91 Heathfield, S, SA1 6EL The responsible individual for this service is Cerys Lyn Jones
How many people in total did the service provide care and support to during the last financial year?	5

Service management

Ty Maes Rhos: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Vanya Davies

Service contact details

Ty Maes Rhos: Service contact details
Service Telephone Number	01792680195
Service Contact Email Address	manager.tymaesrhos@accomplish-group.co.uk

Languages used at the service

Ty Maes Rhos: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 9
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 9
On‑site parking
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point
Wheelchair access

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Ty Maes Rhos: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2417.22
The maximum weekly fee payable during the last financial year?	£3065.06

Complaints processed by the service

Ty Maes Rhos: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Ty Maes Rhos: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	9

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Care Worker	8	3

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	Not relevant to this staff group	Working towards all staff completing

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	Not relevant to this staff group	Working towards all staff completing

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Care Worker	8	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Care Worker	7	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Care Worker	1	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Care Worker	08.30-21.00 / 21.00-08.30

Service: Bay View Lodge

Service summary

Bay View Lodge: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	10/05/2024
Maximum number of places	7
Service Conditions	A maximum of 7 individuals can be accommodated at this service. Accomplish group ltd is registered to provide a Care Home Service at Bayview Bay View Lodge Nursing Home, 26 Porthkerry Road Rhoose, Barry, CF62 3HD The responsible individual for this service is Lisa Jayne Bourne
How many people in total did the service provide care and support to during the last financial year?	7

Service management

Bay View Lodge: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Anastasia Burridge

Service contact details

Bay View Lodge: Service contact details
Service Telephone Number	02921 684791
Service Contact Email Address	manager.bayviewlodge@accomplish-group.co.uk

Languages used at the service

Bay View Lodge: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions) Objects of reference Intensive interaction Total Communication Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Picture Exchange Communication System (PECS) Social Stories Writing (Paper / Whiteboards)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Lifts
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 2
Number of dining rooms: 2
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Quiet areas
Sensory areas
TV point
Wheelchair access

Engagement with people using the service

Quality report was carried out in December 2025 and will be completed again within 6 months of this. Monthly people we support meetings in place.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Bay View Lodge: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£3809.48
The maximum weekly fee payable during the last financial year?	£5781.47

Complaints processed by the service

Bay View Lodge: Complaints processed by the service
Total number of formal complaints made during the last financial year	4
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	4

Staff working at the service

Staff summary

Bay View Lodge: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	26

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Three 11.5hr shifts per week. Day shift can be 07:30-20:00, 08:30-21:00 or 09:30 - 22:00. Night shift 20:00 - 07:30

Service: Mond Court Apartments

Service summary

Mond Court Apartments : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	24/07/2018
Maximum number of places	6
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 6 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Mond Court Apartments Mond Court , Gellionnen Road, Clydach, Swansea SA6 5HQ
How many people in total did the service provide care and support to during the last financial year?	8

Service management

Mond Court Apartments : Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Kelly-Marie Mason

Service contact details

Mond Court Apartments : Service contact details
Service Telephone Number	01792846394
Service Contact Email Address	manager.mond@accomplish-group.co.uk

Languages used at the service

Mond Court Apartments : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 6
Number of communal lounges: 1
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 6
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Quiet areas
Residents’ kitchenette / communal kitchen
TV point
Wheelchair access

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Mond Court Apartments : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2079.85
The maximum weekly fee payable during the last financial year?	£4296.96

Complaints processed by the service

Mond Court Apartments : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Mond Court Apartments : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	16.32

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	11	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	11	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	0	1
Senior Care Worker	2	0
Care Worker	9	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	1
Deputy Manager	0	1
Senior Care Worker	0	2
Care Worker	3	8

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	senior - 8.30am - 21.00pm x 2
Care Worker	8.30am-21.00pm x 8 21.00-8.30am x 3

Service: Kington House

Service summary

Kington House: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	02/08/2018
Maximum number of places	11
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 11 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Kington House, KINGTON HOUSE, OLD VILLAGE ROAD, BARRY CF62 6RA.
How many people in total did the service provide care and support to during the last financial year?	11

Service management

Kington House: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Ffion Jones

Service contact details

Kington House: Service contact details
Service Telephone Number	01446736137
Service Contact Email Address	manager.kingtonhouse@accomplish-group.co.uk

Languages used at the service

Kington House: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Writing (Paper / Whiteboards)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 11
Number of bedrooms with en‑suite facilities: 11
Number of communal lounges: 2
Number of dining rooms: 2
Number of shared bedrooms: 0
Number of single bedrooms: 11
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Quiet areas
Residents’ kitchenette / communal kitchen
Stairlift
TV point
Wheelchair access
Woodland / ponds

Engagement with people using the service

Feedback sought through people we support monthly meetings on improvements/suggestions to the home, through bi-annual Quality reports.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Kington House: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1567.91
The maximum weekly fee payable during the last financial year?	£2405.77

Complaints processed by the service

Kington House: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Kington House: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	16

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	17	0
Other Staff	2	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing
Other Staff	Working towards all staff completing	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed
Other Staff	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	17	0	0
Other Staff	0	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0
Other Staff	2	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	1
Care Worker	13	4
Other Staff	0	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	1
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	10	7
Other Staff	0	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0
Other Staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day staff 8.30am - 9pm , 3 staff. Day staff 9am sleep in until 8:30am the following day, 1 staff. Night shift 9pm - 8.30am, 2 staff
Care Worker	Day staff 8.30am - 9pm , 3 staff. Day staff 9am sleep in until 8:30am the following day, 1 staff. Night shift 9pm - 8.30am, 2 staff

Service: Landsdowne Gardens

Service summary

Landsdowne Gardens: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	25/07/2018
Maximum number of places	3
Service Conditions	The responsible individual for this service is Rebecca Mary Harding A maximum of 3 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Landsdowne Gardens, 23 HEOL TERRELL, CANTON, CARDIFF CF11 8BF.
How many people in total did the service provide care and support to during the last financial year?	3

Service management

Landsdowne Gardens: Service management
Responsible Individual(s)	Rebecca Harding
Manager(s)	Lacey Stait

Service contact details

Landsdowne Gardens: Service contact details
Service Telephone Number	02920229690
Service Contact Email Address	manager.lansdowngardens@accomplish-group.co.uk

Languages used at the service

Landsdowne Gardens: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)

Service facilities and accommodation

Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 3
Number of bedrooms with en‑suite facilities: 1
Number of communal lounges: 1
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 3
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Quiet areas
Residents’ kitchenette / communal kitchen
Stairlift
TV point

Engagement with people using the service

People Enabler meetings are held once monthly to discuss likes, dislikes or change that is required, personal choices, menus, safeguarding, whistleblowing, people we support goals and training needs are determined here and shared within team meetings. Surveys carried out for the people we support on a six monthly basis. Monthly audits carried out by service manager on a monthly basis, people we support are asked about the service. People we support support with interview processes. People we support are invited and join monthly staff meetings. People we support are asked for feedback during monthly meetings. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Landsdowne Gardens: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2442
The maximum weekly fee payable during the last financial year?	£2891

Complaints processed by the service

Landsdowne Gardens: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Landsdowne Gardens: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	6

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	1	0
Care Worker	6	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	6	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	1	0
Care Worker	5	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Senior Care Worker	1	0
Care Worker	4	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	days 8am- 8pm
Care Worker	2/3 staff work per day,( depending on the number of 1:1 hours delivered ). the shift are 12 hours 8am- 8pm. For night time cover the service has a staff member that covers sleep

Service: Llys Afon

Service summary

Llys Afon: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	23/07/2018
Maximum number of places	2
Service Conditions	A maximum of 2 individuals can be accommodated at this service. The responsible individual for this service is Rebecca Mary Harding Accomplish group ltd is registered to provide a Care Home Service at Llys Afon, 548 COWBRIDGE ROAD EAST, CARDIFF CF5 1BN.
How many people in total did the service provide care and support to during the last financial year?	2

Service management

Llys Afon: Service management
Responsible Individual(s)	Rebecca Harding
Manager(s)	Rachel Wells

Service contact details

Llys Afon: Service contact details
Service Telephone Number	02920562336
Service Contact Email Address	manager.llysafon@accomplish-group.co.uk

Languages used at the service

Llys Afon: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Objects of reference Non-formal communication (e.g. body language, facial expressions)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 2
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 2
Number of dining rooms: 2
Number of shared bedrooms: 0
Number of single bedrooms: 2
On‑site parking
Pet friendly (or by arrangement)
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

External monkey surveys were sent out to gather opinions of the service for the six monthly quality report. Also regular contact with People we support, families and stakeholders to get live feedback on views of the service

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Llys Afon: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£3840
The maximum weekly fee payable during the last financial year?	£4160

Complaints processed by the service

Llys Afon: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Llys Afon: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	7

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	1	0
Care Worker	7	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	1	0
Care Worker	4	3

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Senior Care Worker	1	0
Care Worker	5	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	9 - 9, 9 - 8
Care Worker	9-9, 9-8, wake night 9-9

Service: Summerhill

Service summary

Summerhill: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	14/07/2025
Maximum number of places	12
Service Conditions	A maximum of 12 individuals can be accommodated at this service. Accomplish group ltd is registered to provide a Care Home Service at Summerhill 34 Summerhill Avenue, Newport, NP19 8FP The responsible individual for this service is Rebecca Mary Harding
How many people in total did the service provide care and support to during the last financial year?	5

Service management

Summerhill: Service management
Responsible Individual(s)	Rebecca Harding
Manager(s)	Elizabeth James

Service contact details

Summerhill: Service contact details
Service Telephone Number	01633 988825
Service Contact Email Address	manager.summerhillAvenue@accomplish.co.uk

Languages used at the service

Summerhill: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Lipreading Objects of reference Social Stories Writing (Paper / Whiteboards)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Gym / sports facilities
Internet access
Lifts
Near public transport
Number of bathrooms with assisted bathing facilities: 13
Number of bedrooms with en‑suite facilities: 12
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 12
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
Stairlift
TV point
Wheelchair access

Engagement with people using the service

Survey monkeys questionnaires to obtain feedback every six months.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Summerhill: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2853.65
The maximum weekly fee payable during the last financial year?	£2853.65

Complaints processed by the service

Summerhill: Complaints processed by the service
Total number of formal complaints made during the last financial year	1
Number of active complaints outstanding	0
Number of complaints upheld	1
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Summerhill: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	16

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	1	1
Care Worker	12	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	Working towards all staff completing	All staff have completed
Deputy Manager	Working towards all staff completing	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	2	0	0
Senior Care Worker	1	0	0
Care Worker	12	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	0	1
Care Worker	12	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	0	0
Care Worker	5	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	7	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8am-20.30 or 20.30-8am
Care Worker	8am-20.30-or 20.20-8am

Service: Howells Road

Service summary

Howells Road: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	26/07/2018
Maximum number of places	2
Service Conditions	The responsible individual for this service is Harry David Owen A maximum of 2 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Howells Road, 14 HOWELLS ROAD, DUNVANT, SWANSEA SA2 7SX.
How many people in total did the service provide care and support to during the last financial year?	2

Service management

Howells Road: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Tom May

Service contact details

Howells Road: Service contact details
Service Telephone Number	01792 207246
Service Contact Email Address	manager.howellsroad@keys-group.co.uk

Languages used at the service

Howells Road: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions) Objects of reference Total Communication

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 2
Number of communal lounges: 1
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 2
On‑site parking
Residents’ kitchenette / communal kitchen

Engagement with people using the service

meetings and questionnaires (basic communication due to their severe LD and lack of understanding)

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Howells Road: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£3996
The maximum weekly fee payable during the last financial year?	£4130

Complaints processed by the service

Howells Road: Complaints processed by the service
Total number of formal complaints made during the last financial year	2
Number of active complaints outstanding	0
Number of complaints upheld	2
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Howells Road: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	8

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Care Worker	8	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	Working towards all staff completing
Care Worker	Working towards all staff completing	Working towards all staff completing

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Care Worker	0	1

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Care Worker	7	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Care Worker	5	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Care Worker	8.30am-9pm, 2 staff, 9pm-8.30am, 1 staff

Service: Ffordd Newydd

Service summary

Ffordd Newydd: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	31/07/2018
Maximum number of places	6
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 6 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Ffordd Newydd, 38 NEW ROAD, SKEWEN, NEATH SA10 6EP.
How many people in total did the service provide care and support to during the last financial year?	6

Service management

Ffordd Newydd: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Bethan Lougher

Service contact details

Ffordd Newydd: Service contact details
Service Telephone Number	01792324241
Service Contact Email Address	manager.fforddnewydd@accomplish-group.co.uk

Languages used at the service

Ffordd Newydd: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 6
Number of communal lounges: 1
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 6
On‑site parking
Outdoor seating / entertainment area
Phone point
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

Ffordd Newydd holds a monthly house meeting. Notice boards with information provided People are given opportunity to have input into the staff meetings We complete 6 monthly quality reports and there is a statement of purpose and service user guide available to people.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Ffordd Newydd: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2055.86
The maximum weekly fee payable during the last financial year?	£2799.57

Complaints processed by the service

Ffordd Newydd: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Ffordd Newydd: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	12

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	1	0
Care Worker	8	3

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	No staff have yet completed
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	1

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	1	0
Care Worker	8	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Senior Care Worker	1	0
Care Worker	4	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Senior Care Worker	0	0
Care Worker	4	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30-21.00 40hrs per week
Care Worker	8.30-21.00 3 per day 21.00-08.30 2 per night

Service: Park Avenue

Service summary

Park Avenue: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	24/07/2018
Maximum number of places	5
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 5 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Park Avenue, 46 PARK AVENUE, SKEWEN, NEATH SA10 6SA.
How many people in total did the service provide care and support to during the last financial year?	5

Service management

Park Avenue: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Mark Thomas

Service contact details

Park Avenue: Service contact details
Service Telephone Number	01792 815495
Service Contact Email Address	manager.parkavenue@accomplish-group.co.uk

Languages used at the service

Park Avenue: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions) Total Communication

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 5
Number of communal lounges: 1
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 5
On‑site parking
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

N/A

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Park Avenue: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1886.35
The maximum weekly fee payable during the last financial year?	£2686.39

Complaints processed by the service

Park Avenue: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Park Avenue: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	10

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	1	0
Care Worker	8	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	1	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	1	0
Care Worker	6	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	0
Senior Care Worker	1	0
Care Worker	7	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	1	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	0.5
Care Worker	2

Service: Gelli Ceirios

Service summary

Gelli Ceirios : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	31/07/2018
Maximum number of places	5
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 5 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Gelli Ceirios, GELLI CEIRIOS, FFORCHAMAN ROAD CWMAMAN, ABERDARE CF44 6NH.
How many people in total did the service provide care and support to during the last financial year?	5

Service management

Gelli Ceirios : Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Jessica Marchant, Corrin Connors

Service contact details

Gelli Ceirios : Service contact details
Service Telephone Number	01685 870176
Service Contact Email Address	manager.gelliceirios@accomplish-group.co.uk

Languages used at the service

Gelli Ceirios : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Total Communication

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 6
Number of bedrooms with en‑suite facilities: 5
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 5
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

People we support questionnaires, staff questionnaires and external questionnaires 3 Key Questions asked at each review meeting of the people we support Voices and Choices questionnaires Compliments/Complaints Newsletters

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Gelli Ceirios : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2197.01
The maximum weekly fee payable during the last financial year?	£2672.82

Complaints processed by the service

Gelli Ceirios : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Gelli Ceirios : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	10

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	1
Care Worker	6	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	6	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	5	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	5	1

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift -8.30am -9pm Night shift 9pm - 8.30am
Care Worker	Day shift -8.30am -9pm Night shift - 9pm -8.30am

Service: Cildewi

Service summary

Cildewi: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	25/07/2018
Maximum number of places	7
Service Conditions	The responsible individual for this service is Harry David Owen A maximum of 7 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Cildewi, CILDDEWI HOUSE, HEOL SALEM, CARMARTHEN SA31 3HS.
How many people in total did the service provide care and support to during the last financial year?	9

Service management

Cildewi: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Ruth James-Murray

Service contact details

Cildewi: Service contact details
Service Telephone Number	01267 232788
Service Contact Email Address	ruth.james-murray@accomplish-group.co.uk

Languages used at the service

Cildewi: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Total Communication Writing (Paper / Whiteboards) Non-formal communication (e.g. body language, facial expressions)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point
Wildlife / domesticated animals

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Cildewi: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2096.18
The maximum weekly fee payable during the last financial year?	£2935.65

Complaints processed by the service

Cildewi: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Cildewi: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	15

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	13	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	12	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	1	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	11	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	3	4

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30am-21.00 1 staff member per shift
Care Worker	8.30-21.00 and then 21.00-8.30. 3-4 staff members all day and 2 wake night staff members at night.

Service: Grove View

Service summary

Grove View: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	17/07/2018
Maximum number of places	9
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 9 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Grove View, 263 BIRCHGROVE ROAD, BIRCHGROVE, SWANSEA SA7 9NA.
How many people in total did the service provide care and support to during the last financial year?	9

Service management

Grove View: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Victoria Morgan

Service contact details

Grove View: Service contact details
Service Telephone Number	01792 815056
Service Contact Email Address	manager.groveview@accomplish-group.co.uk

Languages used at the service

Grove View: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 9
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 9
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Grove View: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1804.06
The maximum weekly fee payable during the last financial year?	£3917.38

Complaints processed by the service

Grove View: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Grove View: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	1

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	11	1
Other Staff	3	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing
Other Staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group
Other Staff	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed
Other Staff	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	11	0	0
Other Staff	0	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0
Other Staff	3	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	10	1
Other Staff	0	3

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	0	1
Senior Care Worker	2	0
Care Worker	5	6
Other Staff	1	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0
Other Staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift: 8.30am-9pm with 4-6 staff. Night shift: 9pm-8.30am with 2 wakes and 1 sleep in staff.
Care Worker	Day shift: 8.30am-9pm with 4-6 staff. Night shift: 9pm-8.30am with 2 wakes and 1 sleep in staff.

Service: Glan y Felin

Service summary

Glan y Felin : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	25/07/2018
Maximum number of places	7
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 7 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Glan y Felin, 3 COMMERCIAL ROAD, RHYDYFRO PONTARDAWE, SWANSEA SA8 4SL.
How many people in total did the service provide care and support to during the last financial year?	7

Service management

Glan y Felin : Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Stephanie Tester

Service contact details

Glan y Felin : Service contact details
Service Telephone Number	01792865541
Service Contact Email Address	manager.glanyfelin@accomplish-group.co.uk

Languages used at the service

Glan y Felin : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 2
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Semi‑independent flat
Stairlift
TV point

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Glan y Felin : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2229.05
The maximum weekly fee payable during the last financial year?	£2781.43

Complaints processed by the service

Glan y Felin : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Glan y Felin : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	15

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	13	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	11	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	2	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	11	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	0	1
Senior Care Worker	1	1
Care Worker	6	7

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30-21.00 21.00 - 8.30
Care Worker	8.30-21.00 21.00 - 8.30

Service: Bryn Irfon

Service summary

Bryn Irfon: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	26/07/2018
Maximum number of places	8
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 8 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Bryn Irfon, BRYN IRFON, STATION ROAD, LLANWRTYD WELLS LD5 4RW.
How many people in total did the service provide care and support to during the last financial year?	8

Service management

Bryn Irfon: Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Hayley Thomas

Service contact details

Bryn Irfon: Service contact details
Service Telephone Number	01591610396
Service Contact Email Address	manager.brynirfon@accomplish-group.co.uk

Languages used at the service

Bryn Irfon: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 8
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 8
On‑site parking
Outdoor seating / entertainment area
TV point

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Bryn Irfon: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1644.56
The maximum weekly fee payable during the last financial year?	£5096.49

Complaints processed by the service

Bryn Irfon: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Bryn Irfon: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	20.22

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	21	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	19	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	2	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	13	8

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	14	7

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Typically 1 per shift, and shift times are 08:30-21:00 with an hour's unpaid break.
Care Worker	Typically 6.5 per shift, and shift times are 08:30-21:00 with an hour's unpaid break, and an interation of a shorted shift such as 9-3 or similar.

Service: Cae Deri

Service summary

Cae Deri: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	31/07/2018
Maximum number of places	14
Service Conditions	The responsible individual for this service is Harry David Owen A maximum of 14 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Cae Deri The Old Vicarage, Sterry Raad, Gowerton, Swansea SA4 3BN
How many people in total did the service provide care and support to during the last financial year?	14

Service management

Cae Deri: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Jemma Richards

Service contact details

Cae Deri: Service contact details
Service Telephone Number	01792873786
Service Contact Email Address	manager.CaeDeri@accomplish-group.co.uk

Languages used at the service

Cae Deri: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 14
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 14
On‑site parking
Outdoor play area
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

We hold people we support monthly meetings , weekly communication's, we have a notice board in the communal areas where we put information.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Cae Deri: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2261.62
The maximum weekly fee payable during the last financial year?	£2999.28

Complaints processed by the service

Cae Deri: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Cae Deri: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	1

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	2	0
Care Worker	24	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	2	0	0
Senior Care Worker	2	0	0
Care Worker	22	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	2

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	2	0
Care Worker	16	8

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	1	1
Care Worker	6	18

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift 8.30am-9pm (At least x1 senior care worker each shift)
Care Worker	8.30-9pm days and 9pm-8.30am wake night shift ( There will be 5 care workers on days and 3 care workers at wake night)

Service: Cedar House

Service summary

Cedar House: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	01/08/2018
Maximum number of places	14
Service Conditions	The responsible individual for this service is Cerys Lyn Jones A maximum of 14 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Cedar House 6-10 Llys Gwynfryn, Bryncoch, Neath SA10 7UB
How many people in total did the service provide care and support to during the last financial year?	14

Service management

Cedar House: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Claire Lewis

Service contact details

Cedar House: Service contact details
Service Telephone Number	01639633091
Service Contact Email Address	Claire.Lewis@accomplish-group.co.uk

Languages used at the service

Cedar House: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Lifts
Near public transport
Number of bathrooms with assisted bathing facilities: 4
Number of bedrooms with en‑suite facilities: 6
Number of communal lounges: 2
Number of dining rooms: 2
Number of shared bedrooms: 0
Number of single bedrooms: 14
On‑site parking
Outdoor seating / entertainment area
Residents’ kitchenette / communal kitchen
TV point
Wheelchair access

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Cedar House: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1660.83
The maximum weekly fee payable during the last financial year?	£6664.98

Complaints processed by the service

Cedar House: Complaints processed by the service
Total number of formal complaints made during the last financial year	1
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	1

Staff working at the service

Staff summary

Cedar House: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	46

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	4	0
Care Worker	33	4
Domestic staff	1	0
Catering staff	1	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	All staff have completed	Working towards all staff completing
Catering staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	Working towards all staff completing	Working towards all staff completing
Catering staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing
Domestic staff	Working towards all staff completing	Working towards all staff completing
Catering staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing
Domestic staff	Working towards all staff completing	Working towards all staff completing
Catering staff	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	Working towards all staff completing	All staff have completed
Catering staff	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	2	0	0
Senior Care Worker	4	0	0
Care Worker	33	0	0
Domestic staff	1	0	0
Catering staff	1	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0
Domestic staff	0	0
Catering staff	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	4	0
Care Worker	22	11
Domestic staff	1	0
Catering staff	1	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	1
Senior Care Worker	0	0
Care Worker	0	0
Domestic staff	0	0
Catering staff	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0
Domestic staff	0	0
Catering staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	08.30-21.00
Care Worker	08.30-21.00 / 21.00-08.30

Service: Ty Gobaith

Service summary

Ty Gobaith : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	31/07/2018
Maximum number of places	6
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 6 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Ty Gobaith, 159 PARTRIDGE ROAD, TONYPANDY CF40 2SG.
How many people in total did the service provide care and support to during the last financial year?	6

Service management

Ty Gobaith : Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Chloe Light

Service contact details

Ty Gobaith : Service contact details
Service Telephone Number	01443431805
Service Contact Email Address	manager.tygobaith@accomplish-group.co.uk

Languages used at the service

Ty Gobaith : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Writing (Paper / Whiteboards)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 6
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 6
On‑site parking
Outdoor seating / entertainment area
Quiet areas
Residents’ kitchenette / communal kitchen
Stairlift
TV point

Engagement with people using the service

PWS meetings are held monthly within the service RI visits CCAPS/ CIW visits Commissioner reviews

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Ty Gobaith : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2203.51
The maximum weekly fee payable during the last financial year?	£2841.35

Complaints processed by the service

Ty Gobaith : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Ty Gobaith : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	12

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Care Worker	10	4

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Care Worker	10	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Care Worker	9	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Care Worker	Day shift 8.30-9pm 3/4 staff. Night shift 9pm-8.30am 2 staff

Service: Ty Llewellyn

Service summary

Ty Llewellyn : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	31/07/2018
Maximum number of places	8
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 8 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Ty Llewellyn, TY LLEWELYN, LLEWELYN STREET, ABERDARE CF44 8LA.
How many people in total did the service provide care and support to during the last financial year?	8

Service management

Ty Llewellyn : Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Corrin Connors

Service contact details

Ty Llewellyn : Service contact details
Service Telephone Number	01685884216
Service Contact Email Address	manager.tyllewelyn@accomplish-group.co.uk

Languages used at the service

Ty Llewellyn : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 8
Number of bedrooms with en‑suite facilities: 8
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 8
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Ty Llewellyn : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2244.93
The maximum weekly fee payable during the last financial year?	£2723.31

Complaints processed by the service

Ty Llewellyn : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Ty Llewellyn : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	14

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	1
Deputy Manager	1	1
Senior Care Worker	2	2
Care Worker	12	12

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	0	1	0
Deputy Manager	0	1	0
Senior Care Worker	0	2	0
Care Worker	0	12	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	10	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	10	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	1 daily
Care Worker	Day shift 8.30am -9pm Staff x 1 Night shift 9pm - 8.30am staff x 2

Service: Ty Bradwen

Service summary

Ty Bradwen: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	26/07/2018
Maximum number of places	6
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 6 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Ty Bradwen 47 Park Avenue, Skewen, Neath SA10 6SA
How many people in total did the service provide care and support to during the last financial year?	6

Service management

Ty Bradwen: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Mark Thomas

Service contact details

Ty Bradwen: Service contact details
Service Telephone Number	01792 324003
Service Contact Email Address	manager.tybradwen@accomplias-group.co.uk

Languages used at the service

Ty Bradwen: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Total Communication Non-formal communication (e.g. body language, facial expressions)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 6
Number of communal lounges: 1
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 6
On‑site parking
Outdoor seating / entertainment area
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

RI visits Commissioner reviews People we support meetings CCAPS/ CIW feedback

Compliance and quality statement

Inspected - Areas for Improvement

Care Inspectorate Wales inspected our service during the reporting period and highlighted areas where we needed to strengthen our approach to meet the required standards under section 27(1) of the 2016 Act.

We are working to make improvements, so people receive the best possible care and support. Our ongoing reviews help us keep improving and ensure people's experiences remain positive.

Fees charged by the service

Ty Bradwen: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2200
The maximum weekly fee payable during the last financial year?	£4400

Complaints processed by the service

Ty Bradwen: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Ty Bradwen: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	14

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	11	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	10	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	1	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	10	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	5	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	5	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	1
Care Worker	3

Service: Ty Arfryn

Service summary

Ty Arfryn: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	23/07/2018
Maximum number of places	7
Service Conditions	A maximum of 7 individuals can be accommodated at this service. The responsible individual for this service is Harry David Owen Accomplish group ltd is registered to provide a Care Home Service at Ty Arfryn Alltychap road, Johnstown, Carmarthen SA31 3QY
How many people in total did the service provide care and support to during the last financial year?	11

Service management

Ty Arfryn: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Michael Dodds

Service contact details

Ty Arfryn: Service contact details
Service Telephone Number	01267231589
Service Contact Email Address	manager.tyarfryn@accomplish-group.co.uk

Languages used at the service

Ty Arfryn: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Total Communication

Service facilities and accommodation

Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Pet friendly (or by arrangement)
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

Information and updates discussed in monthly people we support meeting. events shared from Accomplish weekly communication.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Ty Arfryn: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2012.37
The maximum weekly fee payable during the last financial year?	£3494.65

Complaints processed by the service

Ty Arfryn: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Ty Arfryn: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	19

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	3	0
Care Worker	14	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	Working towards all staff completing	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	3	0	0
Care Worker	14	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	3	0
Care Worker	14	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	0	1
Senior Care Worker	3	0
Care Worker	10	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift 8.30hrs-21.00hrs 1 Staff
Care Worker	Day shift 8.30hrs-21.00hrs 4 staff,Night Shift 21.00hrs-8.30hrs 2 staff

Service: Rose Cottage

Service summary

Rose Cottage: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	24/07/2018
Maximum number of places	5
Service Conditions	The responsible individual for this service is Harry David Owen A maximum of 6 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Rose Cottage, 71 LEYSHON ROAD, GWAUN CAE GURWEN, AMMANFORD SA18 1EN.
How many people in total did the service provide care and support to during the last financial year?	5

Service management

Rose Cottage: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Dafydd Aled Hunt

Service contact details

Rose Cottage: Service contact details
Service Telephone Number	01269826519
Service Contact Email Address	manager.rosecottage@accomplish-group.co.uk

Languages used at the service

Rose Cottage: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Intensive interaction Makaton Non-formal communication (e.g. body language, facial expressions) Objects of reference Total Communication

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 3
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 5
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Quiet areas
Residents’ kitchenette / communal kitchen
Sensory areas
TV point

Engagement with people using the service

RI visits, client meetings, survey monkey feedback

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Rose Cottage: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2207.83
The maximum weekly fee payable during the last financial year?	£3854.58

Complaints processed by the service

Rose Cottage: Complaints processed by the service
Total number of formal complaints made during the last financial year	3
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	3

Staff working at the service

Staff summary

Rose Cottage: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	10

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	1
Care Worker	11	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	9	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	2	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	8	3

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	11	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	1	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	08:30-21:00, 07:00-19:30,21:00-08:30 Day shifts 4 - 6 staff members
Care Worker	08:30-21:00, 07:00-19:30,21:00-08:30 Day shifts 4 - 6 staff members, wake night lone working

Service: Oakhill

Service summary

Oakhill: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	31/07/2018
Maximum number of places	7
Service Conditions	The responsible individual for this service is Cerys Lyn Jones A maximum of 7 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Oakhill 928 Carmarthen Road, Swansea SA5 4AB
How many people in total did the service provide care and support to during the last financial year?	7

Service management

Oakhill: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Clare Whomes

Service contact details

Oakhill: Service contact details
Service Telephone Number	01792 589594
Service Contact Email Address	manager.oakhill@accomplish-group.co.uk

Languages used at the service

Oakhill: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Objects of reference Non-formal communication (e.g. body language, facial expressions) Total Communication Writing (Paper / Whiteboards)

Service facilities and accommodation

Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Lifts
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
TV point
Wheelchair access

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Oakhill: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2080.33
The maximum weekly fee payable during the last financial year?	£5031.20

Complaints processed by the service

Oakhill: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Oakhill: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	21

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	2
Care Worker	17	17

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	17	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	15	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	14	3

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30am - 9 pm 6 staff per shift plus two wakenights and a sleepnight staff member
Care Worker	8.30am - 9 pm 6 staff per shift plus two wakenights and a sleepnight staff member

Service: Isfryn

Service summary

Isfryn: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	02/08/2018
Maximum number of places	8
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 8 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Isfryn 1 Gorof Road, Lower Cwmtwrch, Swansea SA9 1EH
How many people in total did the service provide care and support to during the last financial year?	8

Service management

Isfryn: Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Cheryl Carmichael

Service contact details

Isfryn: Service contact details
Service Telephone Number	01639841958
Service Contact Email Address	manager.isfryn@accomplish-group.co.uk

Languages used at the service

Isfryn: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 8
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 8
On‑site parking
Outdoor seating / entertainment area
Quiet areas
Residents’ kitchenette / communal kitchen
TV point
Wheelchair access

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Isfryn: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1803.70
The maximum weekly fee payable during the last financial year?	£2696

Complaints processed by the service

Isfryn: Complaints processed by the service
Total number of formal complaints made during the last financial year	1
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	1

Staff working at the service

Staff summary

Isfryn: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	17

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	13	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	12	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	1

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	8	5

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	0	0
Senior Care Worker	1	1
Care Worker	8	5

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	1	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30am-9pm 9pm-8.30am
Care Worker	8.30am-9pm 9pm-8.30am

Service: Thompson Court

Service summary

Thompson Court: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	25/07/2018
Maximum number of places	3
Service Conditions	The responsible individual for this service is Rebecca Mary Harding A maximum of 3 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Thompson Court, 272 COWBRIDGE ROAD EAST, CARDIFF CF5 1HA.
How many people in total did the service provide care and support to during the last financial year?	3

Service management

Thompson Court: Service management
Responsible Individual(s)	Rebecca Harding
Manager(s)	Lacey Brennan

Service contact details

Thompson Court: Service contact details
Service Telephone Number	02920227470
Service Contact Email Address	manager.thompsoncourt@accomplish-group.co.uk

Languages used at the service

Thompson Court: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions) Total Communication Intensive interaction Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Writing (Paper / Whiteboards)

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 3
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 3
On‑site parking
Pet friendly (or by arrangement)
Phone point
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

People enabler meetings held on a monthly basis Keyworker meetings held on a monthly basis Surveys for people we support carried out 6 monthly Monthly audit carried out by Home Manager with discussion with people we support about their feelings about the service. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Thompson Court: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2545
The maximum weekly fee payable during the last financial year?	£2963.59

Complaints processed by the service

Thompson Court: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Thompson Court: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	0

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	1	0
Care Worker	3	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	3	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	1	0
Care Worker	3	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Senior Care Worker	1	0
Care Worker	2	1

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift 8.30am - 10.30pm, Sleep shift 10.30pm - 8.30am. Alternatively, day shift 12 6.30. 1 senior on duty alongside a support worker and / or manager. 2-3 staff on duty need dependent.
Care Worker	Day shift 8.30am - 10.30pm, Sleep shift 10.30pm - 8.30am. Alternatively, day shift 12 6.30. 1 support worker on duty senior on duty alongside a support worker, and / or senior support worker and / or manager, 2 - 3 staff on duty need dependent.

Service: Taith Cartref

Service summary

Taith Cartref: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	04/10/2018
Maximum number of places	13
Service Conditions	The responsible individual for this service is Cerys Lyn Jones A maximum of 13 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Taith Cartref Taith Cartref, Gellionnen Road, Clydach, Swansea SA6 5HQ
How many people in total did the service provide care and support to during the last financial year?	15

Service management

Taith Cartref: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Nicholas O'Brien

Service contact details

Taith Cartref: Service contact details
Service Telephone Number	01792849259
Service Contact Email Address	manager.taithcartref@accomplish-group.co.uk

Languages used at the service

Taith Cartref: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Total Communication Writing (Paper / Whiteboards) Non-formal communication (e.g. body language, facial expressions) Objects of reference

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 13
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 13
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
Semi‑independent flat
Stairlift
TV point
Wheelchair access
Wildlife / domesticated animals

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Taith Cartref: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2192.54
The maximum weekly fee payable during the last financial year?	£3917.60

Complaints processed by the service

Taith Cartref: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Taith Cartref: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	26

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	1
Deputy Manager	2	2
Senior Care Worker	4	4
Care Worker	24	25

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	2	0	0
Senior Care Worker	4	0	0
Care Worker	21	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	3	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	2	0
Senior Care Worker	3	1
Care Worker	21	3

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	0
Deputy Manager	1	0
Senior Care Worker	0	0
Care Worker	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Shift Pattern is 8.15am-9pm for Day Shifts and Waking Nights 8.45pm-8.30am, This usually consists on 1 Senior Support Worker and 5 Support Workers by day and 3 Waking nights by night
Care Worker	Shift Pattern is 8.15am-9pm for Day Shifts and Waking Nights 8.45pm-8.30am, This usually consists on 1 Senior Support Worker and 5 Support Workers by day and 3 Waking nights by night

Service: Dyfan Court

Service summary

Dyfan Court: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	27/07/2018
Maximum number of places	4
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 4 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Dyfan Court, 30 MERTHYR DYFAN ROAD, BARRY CF62 9TG.
How many people in total did the service provide care and support to during the last financial year?	4

Service management

Dyfan Court: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Sarah Samad

Service contact details

Dyfan Court: Service contact details
Service Telephone Number	01446748046
Service Contact Email Address	manager.dyfancourt@accomplish-group.co.uk

Languages used at the service

Dyfan Court: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 2
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 0
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
Residents’ kitchenette / communal kitchen
TV point
Wheelchair access

Engagement with people using the service

quality report survey monkeys suggestions box RI visits

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Dyfan Court: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2747.06
The maximum weekly fee payable during the last financial year?	£5256.46

Complaints processed by the service

Dyfan Court: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Dyfan Court: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	1

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	10	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	10	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	10	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	1
Deputy Manager	0	1
Senior Care Worker	2	0
Care Worker	9	1

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	1 staff working any shift patter. Wake night 21:00-08:00, sleep-in shift 08:00-23:00 & 07:00-08:00, or day shift 08:00-20:00, 08:00-21:00.
Care Worker	1 wake night staff 21:00-08:00, 1 sleep-in staff 08:00-23:00 & 07:00-08:00, 1 staff 08:00-21:00, 1 staff 08:00-20:00

Service: Treeside

Service summary

Treeside: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	06/08/2018
Maximum number of places	1
Service Conditions	A maximum of 1 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Treeside 15 Lon Brynawel, Llansamlet, Swansea SA79SY The responsible individual for this service is Harry David Owen
How many people in total did the service provide care and support to during the last financial year?	1

Service management

Treeside: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Victoria Brooke

Service contact details

Treeside: Service contact details
Service Telephone Number	01792 310756
Service Contact Email Address	manager.treeside@keys-group.co.uk

Languages used at the service

Treeside: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Objects of reference Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Non-formal communication (e.g. body language, facial expressions) Other Sign Language (e.g. Deafblind Manual, Visual Frame Signing)

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 1
Number of communal lounges: 1
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 1
On‑site parking
Residents’ kitchenette / communal kitchen
Sensory areas
Spa / hot tub
TV point

Engagement with people using the service

Questionnaires were sent to family members and the care team to seek feedback for their inclusion in the annual quality report.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Treeside: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£9713.95
The maximum weekly fee payable during the last financial year?	£9713.95

Complaints processed by the service

Treeside: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Treeside: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	8

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	1	0
Care Worker	8	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	No staff have yet completed
Senior Care Worker	All staff have completed	No staff have yet completed
Care Worker	All staff have completed	No staff have yet completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	8	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	1	0
Care Worker	6	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	0
Senior Care Worker	0	0
Care Worker	6	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	1	0
Senior Care Worker	1	0
Care Worker	2	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Included within care working hours
Care Worker	2 x 08:30-21:00, 2 x 21:00-08:30 (with 1 of them completing 8 hrs sleep), 1x 10:00-16:00.

Service: The Paddocks

Service summary

The Paddocks: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	26/07/2018
Maximum number of places	5
Service Conditions	A maximum of 5 individuals can be accommodated at this service. The responsible individual for this service is Cerys Lyn Jones Accomplish group ltd is registered to provide a Care Home Service at The Paddocks, 41 RHYDYCOED, BIRCHGROVE, SWANSEA SA7 9PE.
How many people in total did the service provide care and support to during the last financial year?	4

Service management

The Paddocks: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Sara Williams

Service contact details

The Paddocks: Service contact details
Service Telephone Number	01792818066
Service Contact Email Address	manager.paddocks@accomplishgroup.co.uk

Languages used at the service

The Paddocks: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions) Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Writing (Paper / Whiteboards)

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 5
Number of bedrooms with en‑suite facilities: 5
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 5
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point
Wheelchair access
Wildlife / domesticated animals

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The Paddocks: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2884.49
The maximum weekly fee payable during the last financial year?	£3417.54

Complaints processed by the service

The Paddocks: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

The Paddocks: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	10

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	8	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	6	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	2	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	6	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	2	1

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift 8:30-21:00pm, staff 1
Care Worker	Day shift, 8:30-21:00pm, 2 staff. Night shift, 21:00pm-8:30am, 1 staff

Service: Gwynfryn

Service summary

Gwynfryn: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	23/07/2018
Maximum number of places	10
Service Conditions	The responsible individual for this service is Harry David Owen A maximum of 10 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Gwynfryn, GWYNFRYN, LLANELLI SA15 3EX.
How many people in total did the service provide care and support to during the last financial year?	12

Service management

Gwynfryn: Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Hollie Gooding

Service contact details

Gwynfryn: Service contact details
Service Telephone Number	01554741445
Service Contact Email Address	manager.gwynfryn@accomplish-group.co.uk

Languages used at the service

Gwynfryn: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 10
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 10
On‑site parking
Outdoor play area
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Semi‑independent flat
TV point
Wildlife / domesticated animals

Engagement with people using the service

resident meetings held monthly and residents asked to contribute feedback around interviewees, also menu feedback and ideas for activities etc etc and feedback sought via quality report feedback sessions and 1:1 "Voices and choices" sessions with keyworkers. Also consulted during Regional manager regulatory visits.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Gwynfryn: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1802
The maximum weekly fee payable during the last financial year?	£3280

Complaints processed by the service

Gwynfryn: Complaints processed by the service
Total number of formal complaints made during the last financial year	1
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	1
Number of complaints not upheld	0

Staff working at the service

Staff summary

Gwynfryn: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	15

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	1
Care Worker	18	6

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	12	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	6	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	11	7

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	0	1
Senior Care Worker	0	1
Care Worker	10	3

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	1 per shift or a DHM or senior - 0830~2100
Care Worker	4-5 staff 0830~9 day shift, 2 waking nights 2100~0830

Service: Accomplish Supported Living - Swansea.

Service summary

Accomplish Supported Living - Swansea.: Service summary
Service Type	Domiciliary Support Service
Type of Care	None
Approval Date	17/08/2018
Maximum number of places	0
Partnership Area	West Glamorgan
Service Conditions	The responsible individual for this service is Zoe Danielle Grainger Accomplish group ltd is registered to provide a domiciliary support service in West Glamorgan regional partnership area
How many people in total did the service provide care and support to during the last financial year?	5

Service management

Accomplish Supported Living - Swansea.: Service management
Responsible Individual(s)	Zoe Grainger
Manager(s)	Lauren Westgarth

Service contact details

Accomplish Supported Living - Swansea.: Service contact details
Service Telephone Number	02920 837470
Service Contact Email Address	info.recoverycare@accomplish-group.co.uk

Languages used at the service

Accomplish Supported Living - Swansea.: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Accomplish Supported Living - Swansea.: Fees charged by the service
The minimum hourly rate payable during the last financial year?	£24.74
The maximum hourly rate payable during the last financial year?	£24.74

Complaints processed by the service

Accomplish Supported Living - Swansea.: Complaints processed by the service
Total number of formal complaints made during the last financial year	1
Number of active complaints outstanding	0
Number of complaints upheld	1
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Accomplish Supported Living - Swansea.: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	12

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	2	0
Care Worker	16	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	13	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	3

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	2	0
Care Worker	10	6

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Senior Care Worker	2	0
Care Worker	12	4

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Day shift 08.00 - 20.00, sleep in 11pm - 8am
Care Worker	Day shift 8am - 8pm, night shift 8pm - 8am, sleep in 11pm - 8am

Service: Hazeldene

Service summary

Hazeldene: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	02/08/2018
Maximum number of places	6
Service Conditions	The responsible individual for this service is Cerys Lyn Jones A maximum of 6 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at hazeldene 127a Clyndu Street, Morriston , Swansea SA6 7BG
How many people in total did the service provide care and support to during the last financial year?	6

Service management

Hazeldene: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Wendy Kent

Service contact details

Hazeldene: Service contact details
Service Telephone Number	01792 797014
Service Contact Email Address	manager.hazeldene@accomplish-group.co.uk

Languages used at the service

Hazeldene: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Total Communication

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 3
Number of bedrooms with en‑suite facilities: 1
Number of communal lounges: 2
Number of dining rooms: 2
Number of shared bedrooms: 0
Number of single bedrooms: 6
On‑site parking
Quiet areas
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Hazeldene: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1841.59
The maximum weekly fee payable during the last financial year?	£2783.67

Complaints processed by the service

Hazeldene: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Hazeldene: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	11

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	8	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	8	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	7	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	8	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8am 8.30 3 staff night shift 8.30pm to 8am 1 sleep night
Care Worker	8am 8.30 3 staff night shift 8.30pm to 8am 1 sleep night

Service: Princes Court

Service summary

Princes Court : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	27/07/2018
Maximum number of places	5
Service Conditions	The responsible individual for this service is Rebecca Mary Harding A maximum of 5 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Princes Court, PRINCES COURT CARE HOME, 2 PRINCES STREET, CARDIFF CF24 3PR.
How many people in total did the service provide care and support to during the last financial year?	4

Service management

Princes Court : Service management
Responsible Individual(s)	Rebecca Harding
Manager(s)	Lucy Barfoot

Service contact details

Princes Court : Service contact details
Service Telephone Number	02920496050
Service Contact Email Address	manager.princescourt@accomplish-group.co.uk

Languages used at the service

Princes Court : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 2
Number of communal lounges: 2
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 5
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

Monthly keyworker meetings, house meetings for the people we support, 1:1 meetings with the people we support, service user guide, statement of purpose.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Princes Court : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2128.54
The maximum weekly fee payable during the last financial year?	£3600.15

Complaints processed by the service

Princes Court : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Princes Court : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	8

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	5	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	All staff have completed	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	5	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	4	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	0	0
Senior Care Worker	1	0
Care Worker	1	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	1	1
Senior Care Worker	0	0
Care Worker	4	4

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	one long day and one sleep shift per day. Manager present 9am-4:30pm mon-fri. long day shifts (9am-8pm). Sleep shifts (8am-11pm, sleep 11pm top 7am, awake working 7am-9:30am)
Care Worker	one long day and one sleep shift per day. Manager present 9am-4:30pm mon-fri. long day shifts (9am-8pm). Sleep shifts (8am-11pm, sleep 11pm top 7am, awake working 7am-9:30am)

Service: Pen Bryn

Service summary

Pen Bryn: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	31/07/2018
Maximum number of places	7
Service Conditions	The responsible individual for this service is Lisa Jayne Bourne A maximum of 7 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Pen Bryn Pen Bryn, Primrose Terrace, Porth , Rhondda CF39 9TF
How many people in total did the service provide care and support to during the last financial year?	7

Service management

Pen Bryn: Service management
Responsible Individual(s)	Lisa Bourne
Manager(s)	Louise Krol

Service contact details

Pen Bryn: Service contact details
Service Telephone Number	01443858260
Service Contact Email Address	manager.penbryn@accomplish-group.co.uk

Languages used at the service

Pen Bryn: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 9
Number of bedrooms with en‑suite facilities: 7
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 7
Pet friendly (or by arrangement)
Phone point
Quiet areas
Residents’ kitchenette / communal kitchen
Stairlift
TV point

Engagement with people using the service

adults supported at the service informed of any changes/updates, discussed during people we support meetings and relevant information shared by keyworkers/ management.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Pen Bryn: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1963.31
The maximum weekly fee payable during the last financial year?	£3739.90

Complaints processed by the service

Pen Bryn: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Pen Bryn: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	10

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Care Worker	9	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	Working towards all staff completing

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Care Worker	9	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Care Worker	8	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	0	0
Care Worker	3	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Care Worker	5	5

Typical shift patterns

Role type	Typical shift patterns
Care Worker	three staff during the day x2 08:30-9pm shifts and one 10am-11pm shift at night sleep in from 11am-7am and work 7-10am and one night shift 9pm-08:30am

Service: Rosewood

Service summary

Rosewood: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	25/07/2018
Maximum number of places	4
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 4 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Rosewood 64 Heol y Coedcae, Swansea SA9 2FY
How many people in total did the service provide care and support to during the last financial year?	4

Service management

Rosewood: Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Rebekka Perry

Service contact details

Rosewood: Service contact details
Service Telephone Number	01639 830831
Service Contact Email Address	manager.rosewood@accomplish-group.co.uk

Languages used at the service

Rosewood: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Garden(s)
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 4
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 4
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Semi‑independent flat
Sensory areas
TV point

Engagement with people using the service

Quality Reports were produced and published in June and December to gather feedback on the service provision.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Rosewood: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1891.85
The maximum weekly fee payable during the last financial year?	£4243.79

Complaints processed by the service

Rosewood: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Rosewood: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	12.48

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Care Worker	12	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Care Worker	10	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Care Worker	2	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Care Worker	7	5

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Care Worker	7am -19.30pm 8.30am-9pm 10.30am-11pm sleep night (11pm-7am) Night shift 9pm - 8.30am

Service: The Willows

Service summary

The Willows: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	26/07/2018
Maximum number of places	8
Service Conditions	The responsible individual for this service is Cerys Lyn Jones A maximum of 8 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at The Willows, THE WILLOWS, 6-10, LLYS GWYNFRYN, NEATH SA10 7UB.
How many people in total did the service provide care and support to during the last financial year?	7

Service management

The Willows: Service management
Responsible Individual(s)	Cerys Jones
Manager(s)	Samantha Young

Service contact details

The Willows: Service contact details
Service Telephone Number	01639 633496
Service Contact Email Address	manager.willows@accomplish-group.co.uk

Languages used at the service

The Willows: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Total Communication

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 2
Number of communal lounges: 2
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 7
On‑site parking
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
Semi‑independent flat
TV point

Engagement with people using the service

People we support are consulted about the operation of the service through regular meetings and individual discussions. Monthly people‑we‑support meetings are held and facilitated by staff or members of the management team, providing opportunities to share views on daily living and how the service is run. Each person has a named key worker and meets with them at least monthly to review their care plan, discuss progress against outcomes, and raise any feedback or concerns. Where the Responsible Individual visits the service, people are offered the opportunity to meet privately to discuss any aspect of their care or the operation of the home. Bi‑annual quality of care reviews are completed to gather feedback on service provision and staff support. People living at the service are also regularly reminded of the complaints procedure and are supported by staff to use it if they wish.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The Willows: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1709.37
The maximum weekly fee payable during the last financial year?	£2507.00

Complaints processed by the service

The Willows: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

The Willows: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	10

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	10	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	9	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	1	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	6	4

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	10	10

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.00-20.30 1 per shift
Care Worker	8.00-20.30 days 3 on shift 20.30-8.00 night shift 2 wake nights

Service: Ty Camlas

Service summary

Ty Camlas: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	23/07/2018
Maximum number of places	8
Service Conditions	The responsible individual for this service is Samuel James Wilkins A maximum of 8 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Ty Camlas 101 Gorof Road, Swansea SA9 1BL
How many people in total did the service provide care and support to during the last financial year?	9

Service management

Ty Camlas: Service management
Responsible Individual(s)	Samuel Wilkins
Manager(s)	Jessica Hulse

Service contact details

Ty Camlas: Service contact details
Service Telephone Number	01639 849681
Service Contact Email Address	manager.tycamlas@accomplish-group.co.uk

Languages used at the service

Ty Camlas: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Assistive Technology

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Close to local shops / amenities
Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 8
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 8
On‑site parking
Pet friendly (or by arrangement)
Quiet areas
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

People we support meetings take place monthly at the service, these are typically chaired by a designated staff member or a member of the management team. Each person also has a key worker assigned to them, whom they meet with monthly and review their care plans and any outcomes they have achieved or new ones to set. Each time the Responsible Individual visits the service, all people living at the service are offered a meeting in private to discuss anything they’d like, including the operation of the home. Bi-annual quality of care reviews take place, whereby we encourage our residents to give feedback around service provision and the staff members that work with them. All people living at the service are regularly signposted to our complaints procedure during meetings and when moving into the service. If a staff member feels that a person is unhappy about something, they will also encourage the person to follow the complaints procedure and support them do so, if required.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Ty Camlas: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2344.29
The maximum weekly fee payable during the last financial year?	£2666.48

Complaints processed by the service

Ty Camlas: Complaints processed by the service
Total number of formal complaints made during the last financial year	1
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	1

Staff working at the service

Staff summary

Ty Camlas: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	15.97

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	0
Care Worker	13	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Senior Care Worker	All staff have completed	Not relevant to this staff group
Care Worker	Working towards all staff completing	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	2	0	0
Care Worker	12	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	1	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	0	2
Care Worker	8	5

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	0	1
Deputy Manager	0	1
Senior Care Worker	1	1
Care Worker	7	5

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30-21.00 & 21.00-08.20 one senior staff member each shift
Care Worker	08.30-21.00 & 21.00 - 08.30 averagely 3.5 staff per shift

Service: Trevelyan

Service summary

Trevelyan : Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	25/07/2018
Maximum number of places	6
Service Conditions	The responsible individual for this service is Harry David Owen A maximum of 6 individuals can be accommodated at this service Accomplish group ltd is registered to provide a Care Home Service at Trevelyan Bronwydd, Carmarthen SA33 6JA
How many people in total did the service provide care and support to during the last financial year?	6

Service management

Trevelyan : Service management
Responsible Individual(s)	Harry Owen
Manager(s)	Brian Williams

Service contact details

Trevelyan : Service contact details
Service Telephone Number	01267236401
Service Contact Email Address	manager.trevelyan@accomplish-group.co.uk

Languages used at the service

Trevelyan : Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Total Communication

Service facilities and accommodation

Garden(s)
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 6
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 6
On‑site parking
Pet friendly (or by arrangement)
Residents’ kitchenette / communal kitchen
TV point

Engagement with people using the service

There are monthly resident meetings where the people we support receive feedback regarding the service

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Trevelyan : Fees charged by the service
The minimum weekly fee payable during the last financial year?	£1834.28
The maximum weekly fee payable during the last financial year?	£2493.66

Complaints processed by the service

Trevelyan : Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Trevelyan : Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	10

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	1
Deputy Manager	1	1
Senior Care Worker	1	1
Care Worker	7	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	5	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	6	1

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8.30am - 9pm
Care Worker	8.30am - 9pm 9pm-8.30am

Provider: Accomplish group ltd

Provider summary

Training and workforce planning arrangements

Regulated services delivered by this provider

Service: College Fields

Service summary

Service management

Service contact details

Languages used at the service

Service facilities and accommodation

Engagement with people using the service

Compliance and quality statement

Fees charged by the service

Complaints processed by the service

Staff working at the service

Staff summary

Posts and vacancies

Training undertaken

Induction and Health & Safety

Equality, Diversity & Human Rights and Infection, prevention & control

Manual Handling and Safeguarding

Medicine Management and Dementia

Positive Behaviour Management and Food Hygiene

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Full time v part time information

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Working towards required qualification - apprenticeship & Qualification not required for role

Typical shift patterns

Service: Cae Eithin

Service summary

Service management

Service contact details

Languages used at the service

Service facilities and accommodation

Engagement with people using the service

Compliance and quality statement

Fees charged by the service

Complaints processed by the service

Staff working at the service

Staff summary

Posts and vacancies

Training undertaken

Induction and Health & Safety

Equality, Diversity & Human Rights and Infection, prevention & control

Manual Handling and Safeguarding

Medicine Management and Dementia

Positive Behaviour Management and Food Hygiene

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Full time v part time information

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Working towards required qualification - apprenticeship & Qualification not required for role

Typical shift patterns

Service: Bakelyn Lodge

Service summary

Service management

Service contact details

Languages used at the service

Service facilities and accommodation

Engagement with people using the service

Compliance and quality statement

Fees charged by the service

Complaints processed by the service

Staff working at the service

Staff summary

Posts and vacancies

Training undertaken

Induction and Health & Safety

Equality, Diversity & Human Rights and Infection, prevention & control

Manual Handling and Safeguarding

Medicine Management and Dementia

Positive Behaviour Management and Food Hygiene

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff